We will normally dispatch your order within one business day, and often the same day if ordered before noon UK time. We can ship to virtually any address in the world.
|United Kingdom||£1.95 for orders up to £29.99
Free for all orders over £30.00
|Rest of the World||Based on weight with minimum of £2.00
For example 1 crochet hook = £2.00
1 x 100g ball of yarn = £3.00
2 x 100g ball of yarn = £4.00
UK orders are sent using Royal Mail 48 / 2nd class, but can be upgraded during checkout
Rest of World orders are sent using Royal Mail International Standard, but can be upgraded:
To see the exact postage price for your order:
Our standard carrier is Royal Mail. At our discretion we may upgrade you to a service which is tracked or requires a signature, and in some circumstances may use a different carrier.
Delivery to the UK normally takes 1-3 working days but can take longer. Overseas delivery is by airmail, and Royal Mail aim to take 3-7 working days to deliver, but it can take considerably longer.
Royal Mail guidelines state we should allow 15 working days for UK orders and 28 days for international orders from the date of dispatch before an item is considered lost. If you have not received your order after this time please contact us.
*only those services marked with an asterisk have a tracking code, and may require a signature on delivery. The tracking code can be entered on the following website: http://www.royalmail.com/trackandtrace. Outside the UK Royal Mail rely on your local postal service to track the parcel. This is often available through their online site but may also be available by calling them directly. However in some countries the item will not track locally until they attempt delivery.
Please contact us before making any return, or if you have any problems with your order. Do this by calling or emailing us, quoting your order number. Alternatively you can login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
You may return most new, unopened items within 60 days of delivery for a refund. We may only refund the cost of basic delivery if you have opted for an enhanced service such as Special Delivery or Tracked. We'll pay the shipping costs both ways if the return is a result of our error, such as you receive an incorrect or defective item - but please contact us first as we can often resolve these issues quickly.
Any goods returned should be in saleable condition (unless faulty/flawed on receipt). You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Your refund will be paid within 7 days, and normally much faster.
We'll notify you via e-mail of your refund once we've received and processed the returned item.